Worth the Drive
As usual I drive from Chubbuck Idaho to Twin Falls 116 miles to have my 2015 trike serviced. People ask me why I do that & I always tell them because of the friendly staff & the quality service I get. Is it worth the drive? damn right it is & I will continue to return even though there is a Harley dealership just up the road from where I live. Great job guys on the service & the new pipes sound great.
Terry, Chubbock IDAHO
Tire Problem
I had a tire problem on my bike trip, there were 3 of us touring and I had a tire come apart on me it was a custom wheel which required your parts department Josh to have to hunt down a Metzler tire for me and get it shipped over night. Josh was a pleasure to work with along with your service staff when the tire came in the next morning at 10:00 am your service manager got it right in and I was riding out by 11:30 am. You also gave me a new 2017 road glide to use while my bike was down, I tour a lot and have used several Harley Dealer ships in my travels, I have never experienced a better group of people and quality of service at any shop like I did Snake Harley. Your staff need to stand proud and Harley Davidson should use your dealership as an example of true excellence in service quality.Sounds crazy but I am glad I had a tire problem other wise I would not have been able to experience the great group of people.From an ol biker I thank you, and I will visit Snake Harley again without a doubt!Regards
Bruce, Longmont COLORADO
Western States
On a western states road trip I found myself in need of an oil change and belt adjustment. Dragez and crew got me in and back on the road in short order. Couldn't have been more helpful. Many thanks!
Mike , Traverse City, MICHIGAN
Great Service
I would just like to thank your service people for the help they gave me on my ride to the redwoods. I have returned home to MN with no further problems on my motorcycle. You have a great service department.
Steve, MN
Got Lost
I would like to say thank you for letting us come to your store and you taking care of us even though you could have been closed. We were on vacation and we were coming from New Mexico heading to Washington State. We were visiting all of the Harley-Davidson Dealers on our way home and we had visited all of them in the Salt Lake City area that day. We were going to spend the night in Twin Falls and my son and I got separated trying to find the Twin Falls Store. I stopped and found out we were late in arriving. As I was trying to text or call my son the manager came out and invited me in and said they would stay open as long as they needed too taking care of me while I waited for my son to find the store. I appreciate the kindness of the staff staying late until my son arrived and we made our purchases and we were able to get back together. Again I say thank you and it is nice to know that we are among a family group of Harley riders.
Steve
Thank You
I just wanted to thank your dealership for providing me with a good service experience in Twin Falls. I needed service on my Harley Ultra Limited and your staff provided what every customer wants to experience, a professional job at a reasonable price. My thanks to Dave Fisher, Dragez Burruss, and Tim Groves for a great experience at Snake H-D.
Barry
This is Why
People ask me why I drive from The Pocatello area to Twin Falls for work on my 2015 trike. The answer is simple the quality of work and friendly people. I reciently had work done on my trike and it was great the shop folks are grate the staff kept me informed as to parts and work. I can't say enough about the dealership and the work they do. Thanks again and rest assured I will make the 200 mile found trip for future needs.
Terry, Chubbock IDAHO
Thanks Again
Found myself stranded in Burley with a split tread tire and another one in need of replacing.... I was pleasantly surprised to find you had stayed open during the Black Hills rally for people traveling.
I have stopped by before to look at bikes and for minor parts so I was not surprised by the friendly staff and the top notch service.
I wanted to let you know that I appreciated the help, and I will be back again.
Thanks again, Max Huggins.
Max
Road King
I went in to buy a used Road King. As I was leaving Twin it went to limp mode on the bridge. I called dealership and they sent someone I to pick up bike. I called my salesman (Chris) and he said please return to the shop and we'll make it right. Rick also wanted to make it right. As I pulled up, there was a brand new one sitting outside. They (Rick and Chris) proceeded to cut me the best kind of deal to show me how much they cared to make things square. Needless to say, I'm now a proud owner of a new Road King. They could of told me tough _itties, use your warranty. Instead they did whatever they could to make it right, and they did. Chris even called after hours on a weekend to ensure I made it home safely (175 miles away). I would most definitely recommend this store to anyone looking for a good deal, outstanding customer service, and a very friendly atmosphere from floor room to gear to parts. Thanks again to everyone at the "Snake" store.
Donald, Idaho Falls IDAHO
Second Time
This is a second purchase of a bike from here. I've dealt with Other dealers and by far this is the best one I've been to. You're treated like family No matter who you deal with Nick in parts Courtney in Motor clothes Rick and Chris in sales and the service techs. They are always very friendly and knowledgeable. I am within 2 hours of other dealers But I can't see myself going to them. They've always showed me and my family respect. So to sum it up all I can say is thank you you guys have been great.
Eddie, Burley IDAHO
Amazing Spot
Amazing spot got me in and out repaired and on the road honest service
Kent, Kinuso Alberta CANADA
Green Bay 4
We are from Wisconsin and took a two-week trip to the northwest region of our country. When we entered Idaho, my husband noticed that his exhaust sounded funny. He looked underneath and noticed the bolt was snapped off the head and the check engine light came on (2017 CVO Limited that we recently purchased in Wisconsin). We spent the night in Twin Falls, Idaho and waited for the dealership to open the following morning. When we got there we were immediately kindly greeted and they began working on the bike. We were back on the road within a few hours. A shout out to all employees who were helpful, especially Rick, Kane, and Bob. Rick, the sales manager kept us updated and offered us all the must sees in the area. Kane, the mechanic who did an awesome job in a timely fashion. Bob, the service writer who also kept us updated and made sure the job was done to our satisfaction. Special thank you for letting us leave with a clean bike! You all rock and are appreciated by the Green Bay 4 who visited on 6/24/19!